Curriculum vitae
Romke Boomsma, IT service desk engineer in Burgum, Friesland. Open to IT roles, on-site, hybrid or remote.
Profile
IT service desk engineer with experience on a 24/7 enterprise service desk, a municipal mobile-device migration and support for small businesses. ITIL 4 Foundation certified, working through Microsoft’s AB-900, AZ-900 and SC-900, and running a two-node homelab at home.
Work
-
IT service desk engineer
- Part of the 24/7 IT service desk that supports more than 40,000 ASML employees.
- Incident handling.
-
Infra desk agent
- Moved the mobile devices of all the municipality’s employees from Citrix XenMobile to Microsoft Intune.
- Worked with Microsoft Intune and Microsoft Azure.
-
IT support intern
- Supported small and medium-sized businesses using our hosted office workspaces with their IT questions.
- Microsoft Server and Microsoft 365 management.
- Remote support and incident management.
Education
MBO level 4, Information Technology
MBO level 3, Information Technology
MBO level 2, IT Administration and Management
Certifications
- ITIL 4 Foundation, PeopleCertMarch 2026, valid until March 2029. Credential ID GR671874348RB
- Lean Management Orange Belt, Centric AcademyDecember 2025. Credential ID NntAAvnU
- Lean Management Yellow BeltDecember 2025
- Microsoft AB-900, AZ-900 and SC-900Studying now, aiming to finish all three in 2026
Skills
Service management
- Incident handling and escalation
- ITIL 4 practices
- Lean process improvement
- Remote support
Microsoft
- Microsoft Intune and mobile device management
- Microsoft Azure
- Microsoft 365 administration
- Windows Server
Infrastructure
- Proxmox VE clustering and backups
- Docker
- OPNsense routing and UniFi networking
- DNS filtering with AdGuard Home
Monitoring and automation
- Uptime Kuma with Discord alerts
- Home Assistant
- Scheduled AI agents (StarNet, Hermes Agent)